Tips For A Successful Spa Experience:
Your time at Hands in Harmony should be a relaxing, rejuvenating experience. The suggestions below will insure that you get the most out of your spa experience. However, please call ahead if you are unsure of anything.
Reserving Your Appointment
Peak hours are late afternoons, Fridays and Saturdays, so be sure to book as far in advance as possible in order to ensure getting the particular time, day and service provider that you want. If available, same day reservations and walk-in guests are always welcome. All appointments are reserved with a credit card or gift card. If you will be attending the spa with a gift card please mention this so that the spa concierge can advise you of any policy that may affect its use.
Guests are asked to arrive 15 minutes prior to your scheduled appointment time. First time guests are asked to complete a questionnaire in order to provide your service provider with important medical and contact information. To save time, these questionnaires can be downloaded from our website and completed in advance of your arrival. Late arrivals will result in a shortened appointment time so as not to inconvenience our other guests. After your treatment you are invited to spend additional time unwinding in the comfort of our meditation room.
In order for you and all of our other spa guests to enjoy a relaxing spa experience, we ask that all cell phones be silenced and not used during your spa time with us.
If you must cancel your appointment, a 24 hour cancellation notice is required on single services and 48 hours for two or more services. This gives us time to replace that appointment for our commission based service providers. Cancellations without sufficient notice may be charged full service prices and charged to your credit card or deducted from your gift card.
Gratuities are personal decisions and left to your own discretion and level of satisfaction. If you choose to tip, spa tipping follows the same rules as restaurant tipping. The average is between 15% and 20%.
Please mention any medical conditions or concerns that you might have when booking your appointment. Certain spa or facial treatments may not be advisable.
Exploring Our Facility
On arrival, our spa concierge will enthusiastically give you a tour of the spa prior to your treatment. The tour will acqaint you with your surroundings and introduce you to additional spa facilities.
Most guests come to our spa in very casual attire – something they can easily slip off and put away in small lockers. If modesty is an issue, your concerns will be respectfully addressed. Comfortable spa wear, sarongs, robes and slippers are supplied for our spa guests who spend several hours with us. In the privacy of your massage room, massage guests are asked to disrobe to their comfort level before getting onto the massage table. All of our massage therapists are licensed professionals and are trained in proper draping techniques. At no time will you be naked in front of the massage therapist. As the therapist works on you, only that part of the body being worked on is revealed. If modesty is a concern, you can certainly leave your undergarments on. Please know that some oils may get on these garments. If you are having wet body services; scrubs, wraps, if you choose to leave your undergarments on we suggest bringing a swim suit or a change of undergarments since you will get wet.
If possible, we suggest leaving your jewelry at home. If, however, you have brought valuables with you, please make certain that these items are securely placed in a safe place as you travel from room to room. Hands in Harmony is not responsible for lost or stolen items.
All of our aestheticians are licensed and are required to take part in advanced, ongoing training in professional skin care. However, if you prefer a particular aesthetician please don’t hesitate to let your choice be known. If your have enjoyed the services of a particular aesthetician on a prior visit, feel free to request that person again. If you do not remember who it was, the spa concierge will be happy to research that information for you. If your first choice is not available, we will confidently suggest someone else with the same expertise. If you have particular needs or concerns about your skin, please let the spa concierge know and you will be referred to the aesthetician who can best address these concerns.
Our Massage Therapists
We have both male and female massage therapists on staff. All of our massage therapists are licensed and are required to take part in ongoing continuing education. If you have a preference, please don’t hesitate to let your choice be known. If you have enjoyed the services of a particular massage therapist on a prior visit, feel free to request that person again. If you do not remember who it was, our spa concierge will be happy to research that information for you. If your first choice is not available, we will confidently refer someone else with the same expertise. If you have particular needs or if you prefer a lighter or deeper approach, please let our spa concierge know and we will match you with the best therapist to address your particular needs.
You may request a specific gender Massage Therapist while booking an appointment. We cannot guarantee that we will have your request available at all times. All Spa employees are trained to respect the privacy of our guests and to create a comfortable, relaxing environment for all.
Pregnancy massage is a wonderful service for the mother-to-be and helps to relieve the mental and physical stress unique to the expectant mother. Please inform the spa concierge of your pregnancy when booking your appointment.
While enjoying your whirlpool tub experience we ask that you please do not add more water to the tub due to the risk of over flowing the tub and flooding of the tub room. If a guest over flows the tub or damages the room in any way there is an minimum charge of 100.00 that will be added to your bill.